Kelly Nursery LLC

Cheyenne Mills 2 years ago

I recently purchased a tree from Kelly Nursery, and unfortunately, my experience was less than satisfactory. After only a few months, the tree died unexpectedly. When I reached out to address the issue and inquire about their warranty policy, I was met with extreme rudeness and unprofessionalism from Stephanie, the individual responsible for handling invoicing matters. Stephanie not only refused to honor the warranty on the tree but also displayed a complete lack of empathy and customer service. Her dismissive attitude and refusal to assist left me feeling frustrated and disappointed. Additionally, I was informed that due to their transition into becoming a big wholesaler, they could no longer sell anything to me, which added insult to injury. Overall, my interaction with Stephanie and Kelly Nursery was incredibly negative. The lack of accountability and disregard for customer satisfaction was appalling. I would caution others to reconsider doing business with this establishment, as their treatment of customers leaves much to be desired. ----------------------------------------------------------------------------------------------------- UPDATE 3/21/2024: Yes, Stephanie, I purcha

Cody Cservak 6 years ago

To any trucks that plan on delivering here, don't. They won't give you a BOL. Oh, and they'll take 3 hours to unload you.

Jason DeBold 7 years ago

I am very thankful for the friendly, knowledgeable staff well versed on Kentucky gardens and landscape. They were my very last option to find a local solution to a garden quandary and they made things simple and my garden wonderful. Now my go-to every time in the future!

Susan Redmon 8 years ago

Excellent wholesale nursery stock supplier!!! The quality of plant material can't be beat. Owner and staff are very knowledgeable. Can't say enough good things about this nursery.

bruceh645 9 years ago

Stopped to get trees twice - the first time, no one bothered to come amd assist me, and the second time I stopped to buy $500 in trees and grass pods and the man was so rude to me and my wife that we just left. He obviously doesnt like to sale to the public.